is a site operated by Mediaburst, a trading name of SRCL Limited (we) which is registered in England and Wales under company number 03226910 and with a registered office at Indigo House, Sussex Avenue, Leeds LS10 2LF.

We believe that your private information should be exactly that – private.

Clearly, to operate our services we need to collect some personal information about you. This policy explains what we do and why we do it.

What we collect

We ask for your name and email address when you sign up to our service. This is our primary mechanism to identify you.

You can maintain contact lists in SurveyMill, this means mobile numbers and names for all of your contacts will be stored.

A record of sent and received messages is stored, it shows the content of each text message, what number it was sent to and information relating to whether it was successfully delivered to the mobile phone.

How we store the information

We take great care to keep your personal information safe, all our live services and databases operate from computers that are housed in secure data centres with heavily restricted access. We operate numerous levels of security to prevent unauthorised access to those computers including firewalls and passwords.

What we do with the information

We use your email address to identify you at login and to send occasional alerts, reminders and newsletters in relation to SurveyMill and how you use it. All these emails contain a link that allows you to opt out of further communication with a single click.

All mobile phone numbers and text message content stored on SurveyMill is viewable, and usable, only by you or any additional users on your SurveyMill account.

We use the information to process the text messages you send and receive. It is not used for any other purposes.

Who we share the information with

To help us deliver SurveyMill we use various third party services:

Google Analytics collects statistical data about the use of our website and application. The information we see is aggregated and does not contain any personally identifiable data. We use the information to understand the way people use SurveyMill so we can make it better.

We also use Campaign Monitor for sending broadcast emails and Zendesk for customer services. Both are reputable market leading companies and do not use your personal data for anything other than helping us deliver SurveyMill to you. Both publish their Privacy Policies.

Other companies in our group provide services to us, such as billing credit control, for which we need to disclose certain information.

What we don’t and won’t ever do

  • Sell or rent your private information to any third party.
  • Share your data with other SurveyMill users.
  • Use the data from SurveyMill for purposes other than processing the very text messages you send and receive.

Updates to this policy

We update this privacy policy from time-to-time, particularly as technology changes and as SurveyMill develops. We suggest you check back from time to time for the latest version.

Any questions?

If you have any questions about this privacy policy or your personal data, please get in touch.

Terms & Conditions

For you to read carefully before registering for SurveyMill

Privacy policy

How we look after your data while you use our websites and apps.

Information security policy

How we protect our IT assets and the data that we process and hold.

Data Retention Policy

How we implement effective file keeping and data management.